Customer Service Manager

Company: Vetropack Chisinau SA | The international company Vetropack is recognized supplier of solutions for glass packaging.

Position overview
We are thrilled to announce a job opportunity for the position of Customer Service Manager at Vetropack. Customer Service Managerwill be responsible to provide ongoing support to customers in Moldova and abroad.
Key responsibilities

Serve as nternal and external contact for all customer-specific technical questions.
Review, respond, and follow through on customer escalations.
Visit customers' production to evaluate complaints and discuss possible solutions to resolve the problem.
Cross-plant customer support for specific product groups, intercompany business and in relation to our SAM system.

Requirements

Associate degree or above in Sales, Quality, or related field.
Minimum of 5-year successful experience in customer service positions.
Ability to work independently, with minimal supervision.
Strong skills, in order to assist clients with their requests, complaints and needs.
Teamwork skills, problem solving, and proactive approach.
Fluently in Romanian and English.

Why join our team

With us, you will work on an international level. Vetropack works in numerous countries across Europe. Be prepared to make many multicultural connections and work with plenty of interesting people.
This position will require a certain degree of travel. You will also be able to see a country or two along the way.
You will learn a lot, like tons. Our company invests a lot in the education of our employees, both inside and outside of the company. We recently integrated a new LMS into ourcompany.
Numerous chances for development.
Join us and be prepared to make friends for life.
We offer competitive compensation and benefits packages commensurate with experience and qualifications. Details regarding salary, benefits, and other employment-related information will be discussed with shortlisted candidates during the interview process.

If you are interested, please send your CV on hr.md@vetropack.com or call us 079044301.

Please visit our website: https://www.vetropack.com/ro/locuri-de-munca/