Customer Service Representative (Advanced English)

About Us:

U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.

Responsibilities:

• Respond promptly to client inquiries and requests received via phone or email.
• Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
• Issue certificates of insurance and verify coverage as needed.
• Provide accurate information regarding insurance products, coverage options, and policy details.
• Assist clients with policy renewals, updates, and changes.
• Process insurance applications, claims, and payments efficiently and accurately.
• Investigate and resolve customer complaints and concerns with empathy and professionalism.
• Handle administrative tasks and documentation related to customer interactions.

Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven customer service experience in a similar role (insurance industry experience is a plus).
• Excellent communication skills, both verbal and written.
• Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
• Strong problem-solving abilities and attention to detail.
• Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using computer systems and software for data entry and customer interactions.
• Friendly, positive, and professional demeanor.

Career Growth:

At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a head of the department. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.

Schedule:

The work schedule for this position is Monday to Friday, from 7 am to 3 pm (EST)/ 11 am to 7 pm (EST) or 14:00 — 22:00 / 18:00 — 02:00 (local time).

Benefits:

• Competitive salary commensurate with experience.
• Paid time off and holidays.
• Ongoing training and career development opportunities.

Trial Period:
The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.

How to Apply:

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. While experience with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe they have the skills and qualifications for this position.

Please submit your resume and a cover letter detailing your relevant experience for the above-mentioned position.

Note: We appreciate all applications, and we will thoroughly review each one to identify the best fit for the position. Only shortlisted candidates will be contacted for further steps in the hiring process.